National Standards For Disability Services

What is the NDIS?

The NDIS stands for the National Disability Insurance Scheme.

• National: The NDIS is being introduced progressively across all states and territories.
• Disability: The NDIS provides support to eligible people with intellectual, physical, sensory, cognitive and psychosocial disability. Early intervention supports can also be provided for eligible people with disability or children with developmental delay.
• Insurance: The NDIS gives all Australians peace of mind if they, their child or loved one is born with or acquires a permanent and significant disability, they will get the support they need.
• Scheme: The NDIS is not a welfare system. The NDIS is designed to help people get the support they need so their skills and independence improve over time.

Understanding the NDIS

To become an NDIS participant you must:

• Have a permanent impairment that significantly affects your ability to take part in everyday activities; or have a developmental delay.
• Be aged less than 65 when you first apply to enter the NDIS.
• Live in Australia in an NDIS area on a specific date.
• Be an Australian citizen or hold a permanent visa or Protected Special Category visa.

You can find out more by visiting the National Disability Insurance Scheme website.

The NDIS Standards also ensure:

• Providers are approved and registered with the NDIS,
• Providers adhere to NDIS Practice Standards
• Providers maintain their skills and competencies
• Patient concerns are recorded and addressed
• Adverse Incidents are recorded

At My Health Clinics all service providers meet the standards set out by the NDIS Commission, and we proactively review all aspects of its service delivery to ensure they are fully compliant.

About My Health Clinic

We know that NDIS can be overwhelming, let us make it easier for you.

Our practitioners understand your needs and will work with you to achieve your unique goals.

Our team of experienced practitioners are here to support you to achieve your goals. our Supports include:

• Dietetics - Empowering you with the knowledge you need to better manage your health, manage weight and life a healthy life
• Physiotherapy – Support to participate in physical activities to increase your strength and mobility
• Exercise Physiology - Supports that show you how to improve your physical fitness to live a better life through exercise 
• Occupational Therapy - COMING SOON
• Speech Pathology - COMING SOON

NDIS Supports

Discover comprehensive NDIS supports at My Health Clinics Belmont, where we prioritize your well-being through a range of tailored services. Our commitment to your care goes beyond conventional boundaries, encompassing both community supports and travel assistance.

We understand the significance of staying connected and engaged in the community, which is why we offer personalized assistance for park visits, shopping trips, and other outings that enrich your experiences. With our dedicated team by your side, you can access the vital services you need while enjoying the convenience of our travel options.

Your journey towards a fulfilling life is important to us, and our NDIS supports reflect our dedication to making that journey as seamless and enjoyable as possible.

NDIS Services Locations

At My Health Clinics, we proudly serve Port Kennedy and surrounding areas such as Mandurah, Pinjarra, Jarrahdale, Rockingham, Baldivis, Wellard, Bibra Lake & Kwinana, and Cockburn.



We are registered NDIS providers offering a variety of health services and therapies to NDIS participants and the wider community.

How else can My Heath Clinic support you?

• We can help you navigate the NDIS
• Understand your plan
• Help with pre planning in preparing you for your NDIS meeting or Review Meeting
• Understanding the funding in your plan

Quality and Safeguarding

NDIS Quality and Safeguards Commission was rolled out in eastern states in 2018 and has launched in WA on1 Dec 2020. The purpose of the Commission is to improve the quality and safety of NDIS services and supports, investigate and resolve problems, and strengthen the skills and knowledge of providers and participants.

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My Health Clinics is committed to improving the quality of services for our customers and fully supports the intentions of the NDIS Quality and Safeguards Commission. We are committed doing the right thing for our customers, their families/guardians and the wider industry.

We have aligned our business model to ensure exemplary compliance standards are being maintained and complete transparency is achieved as we support our participants to achieve their goals

From 1 December, My Health Clinics will have to report all incidents or complaints to the NDIS Commission. If you would like to provide us with feedback – positive or negative would be happy to hear from you:

• Contact us at to discuss your concerns on (08) (08) 9524 5751 or email ndisadmin@myhealthclinic.com.au
• Contact us via our website
• Write to us: Attn: “NDIS Feedback” to My Health Clinics 161 Great Eastern Hwy Belmont WA 6104
  
• Use an Advocacy service directory of service providers

We will endeavor to resolve all complaints with you in timely and respectful manner and sometimes there are limits to what we can do. From 1 December 2020, if you feel that My Health Clinics investigation findings and resolution are unreasonable, you can raise a complaint externally with the Commission via:

• Telephone: (08) (08) (08) 9524 5751 (free call from landlines)
• TTY Telephone: 133 677
• Translating and Interpreting Service: 131 450
• National Relay Service: internet-relay.nrscall.gov.au and ask for (08) (08) (08) 9524 5751
• Website: https://www.ndiscommission.gov.au/about/complaints
• Mail: PO Box 210, Penrith NSW 2750

The Commission will arrange a time to talk to you to understand your concerns, and work with you and the provider to resolve the complaint.

For information about the NDIS Quality and Safeguarding Commission, you can visit their website here  

Disability Services Practice Standards.

The Disability Standards ensure there is national consistency of quality standards for Disability Services. It demonstrates a greater focus on the person centered approach and promotes choice and control by people with a disability. 

My Health Clinics is committed to providing you with quality services in line with the six National Standards for Disability Services.

1. Rights: The service promotes individual rights to freedom of expression, self-determination and decision-   making and actively prevents abuse, harm, neglect and violence.
2. Participation and Inclusion: The service works with individuals and families, friends and carers to promote opportunities for meaningful participation and active inclusion in society.
3. Individual Outcomes: Services and supports are assessed, planned, delivered and reviewed to build on individual strengths and enable individuals to reach their goals.
4. Feedback and Complaints: Regular feedback is sought and used to inform individual and organisation-wide service reviews and improvement.
5. Service Access: The service manages access, commencement and leaving a service in a transparent, fair, equal and responsive way.
6. Service Management: The service has effective and accountable service management and leadership to maximize outcomes for individuals.

See Full Version: https://www.ndiscommission.gov.au/providers/ndis-practice-standards

The NDIS Standards also ensure:

• Providers are approved and registered with the NDIS,
• Providers adhere to NDIS Practice Standards
• Providers maintain their skills and competencies
• Patient concerns are recorded and addressed
• Adverse Incidents are recorded

At My Health Clinics all service providers meet the standards set out by the NDIS Commission, and we proactively review all aspects of its service delivery to ensure they are fully compliant.